Proceedings | Management area | Year 2011
 

Competencies Based Development In Emerging Market: Case Study Of Toshiba Thailand

by Phallapa Petison; C. Nithi-ubati
  
  12th international conference on global business and economic development (SGBED in Singapore July 2011

Abstract

From a 180 degree view, this study explores the competencies necessary for a foreman by comparing perspectives of foremen and their supervisors. We utilize both qualitative and quantitative research methods, critical incident interviews, and surveys. Toshiba Thailand Co. Ltd. is selected since all production lines have been moved from Japan to Thailand; therefore, competency development, particularly at the level of the foreman, is crucial to the company to produce global standard products. By adopting Spencer and Spencer's competency model as the basic framework seven more competencies are added according to interview results with top management. The survey results reflect that foreman and supervisor perceptions on the importance of competency for the foreman position are quite similar. Although the finding reveals that functional competencies are important, it is interesting that ethics, which is not mentioned in Spencer and Spence, is perceived by both foreman and supervisor as an important competency.

Keywords: Emerging Market