Total quality management plays an important role in today’s business operations of many firms as this helps enable them to become an organization of excellence. TQM is a concept of quality management that focuses on process integration, in which is understood that all parts link together. This way is to prevent any mistake, damage or even waste, and to build-up value for all the whole process to respond to the customer’s needs that eventually leads to business opportunities, competitive advantage as well as sustainable organizational development. Bumrungrad International Hospital, undoubtedly, is one good example. To explain, the quality in hospitality service concept is entirely implemented by the organization. The management has clearly set a clear path of service providing and work procedures, and also firmly and continuously supports quality enhancement and innovation. More importantly, all employees feel involved in it, with this, Bumrungrad International Hospital has successfully become a leading hospital in Asia with guaranteed international quality awards.