Operations management is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods and/or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and/or services). The relationship of operations management to senior management in commercial contexts can be compared to the relationship of line officers to highest-level senior officers in military science. The highest-level officers shape the strategy and revise it over time, while the line officers make tactical decisions in support of carrying out the strategy. In business as in military affairs, the boundaries between levels are not always distinct; tactical information dynamically informs strategy, and individual people often move between roles over time.
Publications
Seeluangsawat, N., Pharm B., M., Leelaphan, B. & Punnakitikasem, P. (2018). The Relationship between Work-Life Skill and Employee Engagement of Caregivers in Nursing Home_1, Bangkok, Thailand, APDSI 2018. [More]
Chaisilwattana, R. & Punnakitikasem, P. (2017). Thai Culture and its Effects on Organizational Engagement in Thai Privately Held Companies. UTCC International Journal of Business and Economics, 9(2), 117-136. [More]
Srisakunwan, S. & Petison, P. (2017). A Study of the Pre-implementation Management process for RFID Technology in Hospital Healthcare A Conceptual paper, London, UK, ICSSH, The 23rd ICSSH conference. [More]
Chaonituthisai, P., Punnakitikasem, P. & Rajchamaha, K. (2017). The current status of Thai food manufacturing plants certified to BRC standard, Hanoi, Vietnam, ICFES 2017. [More]
Kanokworapan, N., Borirakphusit, S. & Punnakitikasem, P. (2017). Information System in Operations: Starbucks, Bangkok, Thaitima the 9th Annual Conference on Technology and Innovation Management. [More]
