Proceedings | Marketing area | Year 2011
 

Exploring The Effect Of Personal Values On Mall Shopping Behavior Between Thai And Chinese Consumers

by Yuanfeng Cai; Randall Shannon
  
  the Cross Cultural Research Conference in Kona, Hawaii, USA December 2011

Abstract

Personal values are important determinants of consumer behavior. While previous research has identified values which guide consumers’ mall shopping behavior, they have been set in a Western cultural context. A value-attitude-behavior and a value-attitude-intention-behavior hierarchical model were tested in Thailand and China, respectively, to understand how consumers’ mall shopping behavior could be influenced by their personal values orientation in a non-Western context. The results revealed that while a value-attitude-behavior model could be used to profile Thai shoppers, a value-attitude-intention-behavior model worked better to portray Chinese shoppers. The findings imply that the mediating effect of shopping intention in these models may vary upon consumers’ shopping motives.

Keywords: CONSUMERS