Proceedings | Marketing area | Year 2015
 

Does Inter-firm Market Orientation matter in international expansion?

by Kannika Leelapanyalert
  
  International Conference of the Association of Global Management Studies in New York, USA 10-11 June 2015

Abstract

The uncertainty in global expansion of retailing firms is intensified by the changing landscape of environment, such as political forces, economic climate and cultural issues, companies have to devise strategies to respond promptly to the diverse needs of customers and become market-oriented. Hence, market orientation is regarded extremely significant when designing marketing strategies. However, the study in market orientation and its impact on international activities of retailing firms has not been fully explored. This paper aims to explore inter-firm market orientation while entering emerging market. Ten face-to-face in depth interviews were conducted with senior and middle managers at Seven-Eleven in Thailand. The evidence of inter- firm market orientation demonstrates by gathering customer information and disseminate information in order to respond to customer’s needs.

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