Article | Strategy and Innovation area | Year 2010
 

Linkage Between Continual Improvement And Knowledge-Based View Theory

by Prattana Punnakitikasem; N. Somsuk; Michael W. McLean; Tritos Laosirihongthong
  
  IEEE the 17th International Conference on Industrial Engineering and Engineering Management October 2010

Abstract

This paper reviews the literature and exhibits finding from case studies to provide a broad overview of learning and knowledge creation in the context of continual improvement. First, we describe Knowledge-Based View (KBV) theory and its application in the context of Continual Improvement (CI) initiatives such as Quality Control Circles (QCC), Kaizen, Business Process Engineering, and Six Sigma™ from literature. We then propose an integrated view of knowledge creation using Nanoka’s theory of knowledge creation to provide insights on how the CI initiatives are supported by this theory, which later lead to improve the operational and organization outcomes. The case studies of three manufacturing companies, which implemented CI program and multi-certified management systems, are then presented to illustrate how KBV can be applied to support CI initiative. This embedding operations learning is a complementary to the organization’s knowledge management system facilitating sustainable CI projects.

Keywords: Knowledge Based

Comments: Indexed in SCOPUS and Engineering Index (EI)